What we do
We follow a standardised process to ensure consistency and a best practise approach to all of our engagements.
How we test
We follow detailed testing practises to ensure your digital products are of the highest quality and align to all best practise and NSW Government standards.
Deployments
We follow strict governance processes to ensure our Production (live) environments are resilient and secure at all times.
Working together
Working together toward an agreed goal is critical to ensure a project is successful and meets the desired outcomes. We ensure clarity of roles and responsibilities across all of our engagements so there's no surprises.
What is considered Business As Usual (BAU) support?
We provide business as usual (BAU) support for all products and services we manage, whether it is under a Service Partnership Agreement (SPA) or dedicated Managed Support Agreement for a specific product.
Glossary of terms
Understanding digital is difficult when it's not your day job. We've broken down the most commonly used terms and acronyms to help you better understand the conversations we or our delivery partners will have with you.